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  handsome new NightStar 3 and NightStar CS2.  No batteries! No bulbs! No waste!

----( Placing Orders )----( PayPal Merchant )----( Shopping Cart )----( Order Form )
----( Product Pricing )----( Special Services )----( Total Charges )----( Making Payments )
----( Shipping Details )----( Customer Support )----( Returns Policy )----( Privacy Policy )

Placing Orders

You may place your order by any of the methods listed below, but we must receive your
payment in full before we can ship you order.  You can use our printable order form (see
complete download information and links below) for fax or mail ordering.

PayPal Merchant

We use PayPal, the number one online payment service, for our sophisticated
shopping cart system and credit / debit card processing.  Our banking accounts
have been verified by PayPal, your additional assurance that we are a viable and
committed business.  PayPal accepts domestic Visa, MasterCard, Discover, and
American Express cards, as well as electronic checks, for secure online purchasing.

Most verifiable credit card payments will usually be processed immediately.  PayPal
transactions involving electronic checks or bank account transfers may require up
to four days for processing to be completed, and shipment will be delayed until
the funds have been received.  We usually ship only to the address listed for
the account used, so please contact us if you need other arrangements.

Please note that when using PayPal system for the first time, if you enter a new
debit card, or if you enter incorrect billing address or verification details for your
credit card, PayPal may require you to complete a registration process in order
to validate your card.  This will necessitate waiting two to three days for a trans-
action record to appear in your online banking, or waiting for your monthly bank
account statement to be mailed.  These measures are intended to reduce card
fraud, and are required for the protection of both buyers and sellers.  For faster
processing, use a valid credit card, and enter your billing address exactly as it
appears on your monthly account statement.  Otherwise, we may need to reach
you by email or phone to validate both your billing and shipping address details.

If you experience any problems during checkout, with the entry or acceptance of your
credit or debit card information, you can call PayPal Customer Service for assistance.
The customer service telephone number for all Personal accounts is 1-402-935-2050.
Business and Premier account members can call PayPal toll-free at 1-888-221-1161.

We are pleased to announce that PayPal has granted Money Back Guarantee
account status to Flashlights Unlimited.  For just a small additional fee, PayPal
will guarantee your satisfaction with products you purchase from us, or you can
return the items to PayPal within thirty days for a refund (some restrictions may
apply, the order value limit for guarantees is $1000.00).  This is your additional
assurance that we are a trusted business, with a reputation for quality products.

 

Shopping Cart

Placing orders with our PayPal shopping cart system is easy and secure.  Go to the
FCI main page to see the list of available flashlight models and accessories.  Click
on an underlined product name for detailed feature descriptions and pricing.  Each
of the individual product pages provides handy Add to Cart buttons for each model
and accessory item, plus View Cart buttons that let you review your selected items.

These buttons will open the PayPal shopping cart within a separate window.  Click
on the Continue Shopping button, or just add another product or select a different
product page, until you have added all of the items that you want to buy.  Then click
on the Checkout button to continue in the PayPal system and complete your order.
We will confirm your order status by email, usually within the following business day.

Items with the Back Order button may be shipped from our facility, or directly from
the factory, and will usually arrive within two weeks or less after you place an order.
Please note that back ordered items may not be stocked in our local inventory, but
they are usually available from the factory, and will be delivered to you quickly.  We
strive to provide rapid order turn around, with responsive delivery status reporting.
Any items with a Sold Out button have been discontinued, and cannot be ordered.

Order Form

Click on the link below to download our printable order form in the listed file format.
We use the Adobe Acrobat document format.  If the Adobe Acrobat Reader add-in
has been installed for your web browser, the PDF file will be opened automatically.
Otherwise, you will need to download the file and then open it with Adobe Acrobat
(or download the free Adobe Acrobat Reader from the Adobe Systems link below).

The form is very easy to complete, it has lots of slots for all of the information you
will need to provide, and the slots are big enough so that you will not have to hurt
yourself from trying to write really tiny to make things fit.  (Don't you just hate those
stupidly small order forms like you see in magazines? Who can write tiny enough
to even use those things?)  Page 2 has plenty of blank lines for listing your items.
Our order form even has fold marks; you can fold the pages so our printed mailing
address will show through the front window of a standard #10 business envelope.

 

Product Pricing

Current product pricing is listed on each product description page.  Discounts are
available for five units or more or most products.  Although our prices are subject to
change without notice, we will always advise you of any differences (or corrections)
before we process your order.  Please contact us if you have any questions about
prices.  We can usually provide discounted pricing on orders for six or more units.
See the Total Charges topic below to determine sales taxes and shipping charges.

We try to keep our prices at or below the factory prices for all of our items.  You will
find that our battery prices are extremely aggressive, and our shipping charges are
among the lowest available.  We will only charge separate handling fees for items
that are unusually large or heavy, require additional packaging or special shipping.
We want you to have every good reason to buy from us, including very competitive
pricing, speedy order processing, and unexcelled customer service and support.
We also send free gift items with some flashlight orders.  These factors combine
to make us one of the best values on the internet for fine LED flashlight products.

 

Special Services

Laser Engraving

We can provide handsome, high-precision customized laser engraving for most of the
aluminum-cased flashlights we sell.  The costs for this additional service vary with the
models and quantities involved.  Single unit prices start around $12 for some models,
to engrave a single line of simple text (like a name or date).  Yes, it's that inexpensive!
For larger quantities, the pricing can be competitive with conventional silk-screening,
but the engraved appearance is much more sophisticated, and more durable as well.

Whether you need a single flashlight engraved for that special birthday or going-away
present, or you require dozens or hundreds of units for a major promotional campaign,
we are ready to assist.  We can manage the entire process for you, providing a single
point of contact, while eliminating wasted time and effort of coordinating products and
services.  We offer low prices with minimal setup and artwork charges.  Turn-around is
fast, usually two weeks or less (rush order service is also available at additional cost).

Contact us by phone or email, and we will provide an estimate for your requirements.
As with our volume discount pricing, we can create custom web ordering features, to
make purchasing dozens of custom-engraved flashlights as easy as buying a single
off-the-shelf model.  Inova and MagLite aluminum flashlights are quality products that
will last for years, and these perfect gifts get even better with custom laser engraving.
Add a handsome metal presentation tin with a custom foam insert for the ultimate gift.

 

Total Charges

Unless you will be picking up your order from our office, you must include shipping and
handling charges in your order payment.  We use USPS Priority Mail to help keep our
shipping charges and packaging costs reasonable.  For each order you place, please
include $4.95 for the first item, and $1.00 for each additional item (except clip cases,
holsters, and lanyards), to help cover the costs of packaging and shipping your order.
Also be sure to include Georgia state and local sales taxes, which must be calculated
at 7.0% of the total value of merchandise.  The printable electronic order form provides
spaces for inclusion of these additional charges, and also details the charge amounts.
There are no credit card surcharges or hidden fees, so what you see is what you pay.

If you use our PayPal secure online shopping cart, shipping and handling charges are
calculated automatically by purchase values, and are displayed when you check out.
The value based shipping charges for shopping cart orders are listed below.  Some
large or heavy items (such as lanterns and large bulk quantities of alkaline batteries)
may be subject to an additional handling charge, due to weight or packaging needs.
These charges are always described within the pricing notes for the affected items.
For shipments into the state of Georgia, the shopping cart system will add Georgia
state and local sales taxes, to be calculated at 7.0% of the total merchandise value.

Shipments to Canada, and to any other country outside of the United States, require
the payment of additional amounts to cover the higher costs of international shipping.
See the Shipping Details topic below, for complete details regarding the upcharges
for international shipments, or to select expedited air freight for domestic deliveries.

 

Making Payments

Domestic Payments

Mail full payment to Flashlights Unlimited, 3298 Oakcliff Rd, Doraville GA 30340-2624,
or bring your payment to the office at that address.  If you bring your payment in person,
you can pick up your merchandise when you arrive, just call ahead first to be sure that
your order is ready.  If you mail your payment, we will ship your merchandise as soon
as payment has been received and verified.  We will accept cash, personal checks or
business checks, certified bank checks, or money orders, any of which must be made
payable to Flashlights Unlimited.  For your protection, never send cash through postal
mail, and never send checks or other documents made payable to Cash.  Note that if
you pay with a personal or business check, it must be cleared through our bank before
we can ship your order (and before we can procure any special-order items for you).

Of course, you can also pay online with our secure electronic order service, provided
by PayPal.  See the Total Charges topic above to the determine sales taxes, shipping
charges, and handling fees that will be applied to your order during checkout.  If your
desired delivery address is not the same as your credit card billing address, enter the
exact billing address details into the PayPal address entry area, and then specify the
delivery address, plus your telephone number, in the Message area during checkout.
If you do not follow these instructions, PayPal may list your account as Unverified, and
we will need to acquire and verify both your billing address and telephone number by
email before we can accept your payment, which will delay the processing your order.

International Payments

Please note that there are several conditions required for international transactions
using our online shopping cart.  You must be a listed by PayPal as an International
buyer, using a valid credit or debit card of a financial institution in your own country.
And we can ship only to the exact name and address that are listed as the specific
billing account name and address for that same card.  If your order does not meet
these criteria, we must reject it and refund the payment, and you will remain respon-
sible for any currency conversion fees that may have been assessed by your bank.

If for any reason we are unable to verify that the specified delivery address exactly
matches the billing address for your account, we may ask for additional information.
This information may include your telephone numbers and the billing address that is
associated with your account.  We may also ask that you provide the first six digits
only of your credit card or debit card number.  These numbers comprise the bank
identification code only, and will be used to determine the country of account origin.
We will not ask for the entire card number, nor for its expiration date or CVV code.
If you do not wish to provide the additional information, we will refund your payment.

You can make payment by check or money order if preferred, but any such payment
must be made payable in the full amount and in US dollars only (the buyer must pay
any currency conversion fees).  As with domestic purchases, any checks or money
orders must fully clear and post in our bank account before shipment can be made.
We can also accept payment by wire transfer, but subject to those same conditions.
Again all checks and money orders must be made payable to Flashlights Unlimited,
and should be delivered to us via Certified Mail or guaranteed international courier.
When paying by check, money order, or wire transfer, no international shipment will
be made until the funds have fully cleared our bank and remained valid for five days.

 

Shipping Details

Domestic Shipments

We ship to most United States and territorial destinations, using either USPS Priority
Mail or UPS Ground service.  Some light weight orders (thirteen ounces or less) may
be shipped via First Class Mail.  We carefully pack your order to ensure safe delivery.
If you provide an email address with your order, we will notify you when shipment has
been made.  We can ship via Express Mail or UPS 2-Day service, but at substantially
higher cost.  Special Add to Cart buttons are provided at the bottom of this topic that
allow you to request air freight shipment or delivery to Canada, for specific upcharges.
You should call or email us before using any of these features, to verify stock status of
your items.  You can email us at any time to request a current delivery status for orders
that you have placed, or for additional product information or fast technical assistance.

Note that orders for flashlights with LED colors other than White may not be available
from local stock, and may experience longer delivery times than for standard products.
Stock items usually ship the next business day, and arrive within 2 to 7 business days
thereafter.  Any items that must be special ordered will typically arrive at your door in
just two to three weeks after your order date.  We will advise stock status for all items
you order, so that you know when to expect delivery, if you provide an email address.
In some cases, we may offer an alternate item to replace one that is not immediately
available from stock, but you will always be given a choice to accept the alternate for
faster shipment, or wait for subsequent delivery of the item you originally requested.
See the Total Charges topic above to determine sales taxes, shipping and handling.

International Shipments

We regret that we cannot service some international orders.  However, we do provide
delivery to destinations in Canada and the United Kingdom.  Orders for international
delivery must be placed by customers with PayPal International accounts, or must be
prepaid in advance with a check payable in United States dollars.  Shipment will not
be made until payment has been received and verified by our bank.  All international
orders must be placed by special prior arrangements with Flashlights Unlimited, due
to the need to calculate additional transportation costs based on location and weight.

Any international order placed using our standard shopping cart items (which do not
accommodate the higher shipping and handling costs), may be rejected, and refund
or credit may be issued to the PayPal account, minus all transaction fees associated
with that order.  The recipient is held responsible for payment of all customs charges,
import duties, brokerage fees, and value added taxes for the merchandise.  We are
unable to calculate those charges in advance.  Allow at least one additional week for
the processing of international orders, due to inter-office stock shipment, preparation
of documentation, special packing requirements, and final transport to the post office.

You must read, and agree to, all of the terms and conditions of the Returns Policy as
detailed below, before requesting international shipment.  Do not proceed otherwise.

Customer Support

When you open your parcel and see how carefully we've packaged your order,
and then experience the excellent quality of our products, you'll know you made
the right choice.  We do it right the first time and every time, because we want
you to be so pleased with us that you can't resist coming back again for more.

If you have any questions or problems with your order or merchandise, please
contact us by internet email, phone, fax, or postal mail.  Use the same numbers
and addresses as shown above for placing orders.  We will respond as quickly
as possible to answer your questions or resolve any problems you might have.

You can also use our handy online Feedback Form to inquire about your order
status, or to get additional product information or speedy technical assistance.
We are very knowledgeable about the products we sell, so we can help you to
determine the best models and accessories that will meet your specific needs.

Returns Policy

We want you to be satisfied with your purchases from Flashlights Unlimited.
If you receive defective or incorrect merchandise, we will refund the full pur-
chase price including shipping charges, provided that you follow exactly the
procedures described below.  If you decide that you do not want to keep an
item from your order for any other reason, we will refund the purchase price,
but you will be responsible for all shipping charges.  Any specially ordered
items may be subject to a 25% restocking charge, and any custom printed
items may not be returnable unless defective (contact us for further details).

Defective items may be returned for replacement instead of a refund, if you
prefer.  In many cases, the quickest solution will be to return your merchan-
dise directly to the factory, but you may return the product to us if you wish.
We will provide information for both return methods whenever appropriate.
After thirty days, most items can only be returned directly to the factory, but
we will provide an address and complete instructions if you need them, and
we can assist you with factory return even if you bought the item elsewhere.
Sales of all demonstrator items are final, and cannot be returned unless the
received merchandise does not operate in accordance with specifications.

Returns can only be accepted within 30 days of the confirmed delivery date
of your shipment.  PayPal refunds can only be issued within 60 days of the
original transaction date.  Report any problem with your order immediately.
Before returning any items, you must contact us for a  Return Merchandise
Authorization (RMA) number.  Contact us by phone at 770-446-7561, or by
email at service@flashlightsunlimited.com.  Return shipments which do not
show the proper RMA number on the exterior packaging will be rejected.  If
possible, use same packaging that was originally used for shipment to you.
Always use insured shipping, and request a delivery signature confirmation.
Use a ground based method, as we will not reimburse air shipping charges.

When requesting a return, please provide a model number and description
for each item.  Include an explanation of the reason for your dissatisfaction.
We will provide complete instructions for return of your merchandise, when
we issue an RMA number.  Any returned merchandise must be in saleable
condition, with original packaging and documentation, and all parts intact.
Refunds or exchanges will be denied for any items that show evidence of
use, abuse, or disassembly, or for which the original factory box and docu-
mentation have not been provided.  If your shipment was damaged during
transport, please advise the carrier in writing immediately upon its receipt,
and send a copy of that message to us so that we can provide assistance.

All of our products carry a limited warranty against defects in materials or
workmanship from the manufacturer.  Warranty coverage periods vary by
manufacturer, and range from one year to the life of the owner.  A limited
warranty usually means that the manufacturer will repair or replace, at his
discretion, any unit that fails to perform in accordance with specifications
during the  warranty period,  provided that the failure  was  not caused by
an evident misuse or abuse of the unit.  Batteries and incandescent lamp
bulbs, which are user-replaceable items, are usually not covered by these
warranties.  In the unlikely event that you need to acquire warranty service
for a product you purchased from us, please contact the manufacturer as
instructed in the original documentation provided with the product.  Some
manufacturers may require proof of purchase, so we recommend that you
retain your Flashlights Unlimited invoice, along with all original packaging.

Beyond thirty days after delivery, warranty repairs and replacements must
be arranged directly with the factory.  We can provide the contact informa-
tion, and any exchange policy and service fee information, if you have lost
your original product documentation.  We can also supply a duplicate copy
of your invoice, either electronically or by postal mail, if you require a proof
of purchase and have misplaced your original.  Contact us as listed above.

Please note that for international orders, we cannot be responsible for any
costs associated with the return of merchandise from locations outside of
the United States.  If you purchase merchandise for international delivery,
and later decide to return it for any reason, including defect or malfunction,
you must bear the burden of cost for return shipping.  Also note that if you
return any product for refund, we may refund only a portion of your original
shipping cost that is equivalent to our standard rate for domestic delivery.
We are not able to refund customs duties, brokerage fees, or value taxes.

 

Privacy Policy

Your privacy, and the security of your personal information, are important to us.
Flashlights Unlimited will never sell, rent, or disclose your personal information
to other individuals or organizations for any reason, unless required by actions
of law.  The only exceptions to this policy are situations in which some of your
information must be provided to outside parties to facilitate the delivery of your
orders.  Your financial transactions with PayPal are processed on their secure
web servers.  Your bank account, credit card or debit card information is never
provided to or retained by Flashlights Unlimited when using the PayPal system.

Your shipping address only (but not your billing address) may be provided to
any factories or distribution facilities associated with your orders, whenever
drop shipments are used for expedited delivery of items not available from
our local stock.  These business partners are never permitted to contact our
customers for any purpose other than the delivery of updated shipping status
information, and are not allowed to use customer data for any other reasons. 

If you supply us with your telephone numbers online, then you will only receive
telephone contact from us with information regarding orders you have placed
online, or to answer specific questions that you have directed to our attention.
We do not ever engage in or provide referrals for any telemarketing activities.
Your telephone numbers will not be released outside of our company, except
when specifically required as delivery details for expedited air freight service.

If you place an order with us, or request information with our online Feedback
Form, and if you have provided your email address, we will send order confir-
mation notices, and replies to your questions or comments, with return email.
Our Newsletter program has been discontinued, due to concerns over spam.
Your email address will  never  be divulged to others for marketing purposes,
unless you specifically direct us to do so due to your interest in their products.

Certain international orders may necessitate additional validation requirements.
We may ask for the first six digits only of your card account number, if we need
to verify the bank location of your account for international orders.  We will then
destroy this information, even though it cannot be used to access your account.
We will not ask for your entire credit card number, as we do not ever want that
information for any reason.  We also will not ask for the card expiration date or
CVV code number, as those will have been verified by PayPal during checkout.

Our web hosting facilities and data management systems may collect details
of your visit to our website, possibly including such information as the source
IP address and which pages were visited.  We will apply this information only
for statistical analysis applications, and not for purposes of individual identifi-
cation.  The only allowable exceptions to this rule would be instances in which
our company or business partners may have been defrauded or damaged by
electronic or telephonic means, or otherwise as mandated by actions of law.
Please contact us if you have any questions regarding our security practices.

 

----( Placing Orders )----( PayPal Merchant )----( Shopping Cart )----( Order Form )
----( Product Pricing )----( Special Services )----( Total Charges )----( Making Payments )
----( Shipping Details )----( Customer Support )----( Returns Policy )----( Privacy Policy )

           Flashlights Unlimited - Products Without Equal - Service Beyond Compare
          3298 Oakcliff Rd Doraville GA 30340-2624 USA, Tel 1-770-446-7561, Fax 1-770-446-7604

               Website Copyright  2002 Thru 2008  Flashlights Unlimited  -  Portions Copyright  Technology Associates Inc
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               Unauthorized Duplication Prohibited  -  All Rights Reserved  -  Website Contents Last Updated   25 Jul 2008